Things have never been easier until the establishment of the NTSA online self service portal, which the government has completely simplified, to the extent of making it accessible by almost everyone, even the less literate.
Before I continue, here is a brief introduction of how it works;
To get any of the NTSA portal services, one must log in with his/her username and password. Additionally, perhaps for added security, NTSA must send a six-digit code to the mobile number you added in your account during registration. After entering the code in the space provided beneath the password section, you will be redirected to your account’s dashboard from where you can access a number of online services by clicking on their respective links.
The issue of the phone number has been among the most reported cases that have brought a lot of difficulty while using the service. I had a friend who once opened an account on the portal, but used his friend’s mobile number. The most annoying issue that made me write this post is that every time he wanted to log into the portal, he had no option other than calling his friend to send him the code had received from NTSA. In short, the code from NTSA had to pass through a middleman before reaching the intended person.
The second problem arises from the cyber café attendants. We all understand the fact that not everyone can afford a personal computer and internet at home. For this reason many people depend on cyber services for assistance. Most cyber cafes are filled with unprofessional staff, who may not consider advising a client where appropriate. As an example in the case above, an attendant may decide to use his phone to register a client’s account, without putting the repercussions into consideration. What if the customer forgets his/her password in future?
Back to the subject
Having explained the presence of an unwanted phone number in an account, it’s now time to change it back to our own. Am going to use my personal NTSA account to take screenshots as we proceed.
1. Make sure the new phone number you want to use is not associated with another NTSA account. Otherwise, the process won’t go through.
2. Make sure you have access to the original phone, because the initial code will be sent there first.
On your computer, open your browser and point to https://tims.ntsa.go.ke
You will land on the tims NTSA homepage that looks like this;
It’s now time to login and get prepared to change our contact details on the portal. We need our password, an appropriate login method and the old and new phone numbers. Read the steps below;
a. Choose the login method from the first box, usually the ID No –(Don’t change that)
b. In the second box, enter your ID No.
c. In the third box, type your password.
d. Now click the Green button to the right of Security code box, the wait for about 30seconds. You will receive a six-digit code in the old phone.
e. Enter the code in the Security code space and click the
f. Blue button labeled ‘Sign in’. Let’s go…
We are now logged in, but there is no good reason as to why I should let you see my vehicles! Ok? So am distorting the screenshot in some way. After all we don’t need the part.
This is how our dashboard looks like;
To modify your phone number, click your name, on the top Left corner.
You will be redirected to a page that contains your personal information. Look at this screenshot.
Now click the green button at the bottom of the page,
On the left panel, click Email and mobile setting.This is what you will see next…
Next to the mobile icon with your old phone number, click the green Modify link
Your old phone number will appear, and next to it, you will see a light-green button labeled Request for verification message
Click on that button and wait for a message in the old phone. You will receive a six digit PIN that you will type into the box provided.
After entering the correct code, another new box will appear. Its not a miracle, it’s a combination of systems working!
Enter the new mobile number in the third box and wait for another code in the new phone. After entering the code correctly in the space provided, you will have the final option of saving your changes and exit!
That’s all. You can now enjoy full access to your account. Don’t forget to subscribe to receive updates from NTSA by the number 22847, by clicking the link on the top left of your dashboard homepage.
I always like to help. For any queries, drop a comment in the box below and it’s always my pleasure to assist. You can also reach me by phone through +254 728 253 343.